1. Account Inquiries
   1. How do I get Cedega?
   1. I received errors when I tried to sign-up. What now?
   2. What are the benefits of Membership?
   3. How can I pay for Cedega? What payment options are available?
      1. What is WorldPay?
      2. Can I pay by cheque, cash, Paypal, Western Union?
   4. I'm having trouble logging in to my account. What do I do?
      1. I've forgotten my username/password, how can I look up my login or reset my password?
      2. I'm receiving an error when trying to login. Help!
   5. I never received my password e-mail. What do I do?

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Answers:

1. Account Inquiries

a. How do I get Cedega?

The full version of Cedega is only available to Cedega Gaming Service Members. You can get a Membership here. A demonstration of Cedega is available for free. All you need to do is Sign Up and Play.

i. I received errors when I tried to sign-up. What now?

You may have received an error message when signing up such as the following:

We're sorry, but there was a problem with your account. Please do not attempt to join again, and please notify our support staff of this failure in e-mail to accounts@cedega.com.

You may have received this error for a number of reasons such as:

1. Invalid information was entered such as invalid characters in your username or e-mail address;
2. A duplicate account already exists;
3. Your browser has JavaScript and/or Cookies disabled;

Please first verify that your browser has JavaScript and Cookies enabled and try again. If you have not been directed to the WorldPay site, then your registration has not fully completed and you will be able to try again.

If you continue to experience difficulty joining, please send us a detailed e-mail at accounts@cedega.com including the information you entered when trying to join (name, e-mail, username), the date/time of the registration attempt, and your IP address. Please also include the error message you have received. We will look into the issue further and get back to you as soon as possible.

b. What are the benefits of Membership?

Cedega's remarkably intuitive GUI enables Linux gamers to do things that are impossible on Windows. Updating, deleting, moving, and even troubleshooting of every game is accessed from a single, easy-to-use interface. But Cedega's advantages don't stop there. The Cedega Gaming Service gives gamers the flexibility of running ANY game in its own window or in full screen mode. Want to search the web while playing your favorite massively multi-player online game? With Cedega, doing so is just a click away.

• Play More Triple-A Games On Linux!
• Unlimited access to the Cedega Games Database where Members of the Cedega community can share experiences, tips and ratings.
• Product Enhancements and Releases Throughout the Year!
• Top Tier Technical Service and Technical Support!
• Membership in a Vibrant and Welcoming Linux Gaming Community!
• Frequent updates on development progress.
• Access to the Member only forums.

c. How can I pay for Cedega? What payment options are available?

All transactions are conducted through WorldPay, the Cedega Gaming Service secure online transaction processing service provider.

At this time, payments are accepted in US dollars (USD), Euros (EUR), or Great British Pounds (GBP). For users who are conducting a transaction in USD, WorldPay accepts most major credit cards. For users who wish to pay in EUR or GBP, WorldPay accepts payments made via standard debit systems.

WorldPay is a unique service in that it frees our users from the worry of having to pay for their subscription every month by allowing users to setup a recurring payment plan that automatically charges their cards on a monthly basis.

i. What is WorldPay?

WorldPay is a secure internet payment service provider and is a part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world,. WorldPay's online payment systems are widely used and globally acknowledged as a trusted leader in secure, multilingual and multi-currency internet payment solutions. The Cedega Gaming Service utilizes the services of WorldPay including the ability to setup recurring payment plans using FuturePay which allows for the convenience of monthly subscriptions to be billed automatically.

ii. Can I pay by cheque, cash, Paypal, Western Union?

At this time we can only accept payments made through our secure online credit card processing service provider, WorldPay.

Users who cannot subscribe using WorldPay may wish to contact one a resellers for a Membership. Resellers include Linspire, ixsoft and Linux-Onlineshop.

d. I am having trouble logging in to my account. What do I do?

If you are having issues logging into your Cedega.com account you should first double-check that you are using the correct username and password to login. Many users that have multiple accounts (or old accounts in the past) find themselves attempting to login using an inactive account.

If you are certain you are using the correct username/password, please visit www.cedega.com/support/ for more information on how to create a Support Request. You may also try resetting your password using the password reset form (see below).

i. I have forgotten my username/password, how can I look up my login or reset my password?

If you have forgotten your username or password and would like to lookup your username or reset your password, you may do so by submitting a Password Reset request.

You will need to enter your username (if you remember it), OR your e-mail address you used when you signed up initially. By submitting this form, you will receive an e-mail containing the account's username and a new "temporary" password which you may only use once to login to the account, at which point you will have to set a new password.

ii. I am receiving an error when trying to login. Help!

If you are receiving an error logging in not mentioned in this FAQ, please let us know at accounts@cedega.com

Please be sure to include your account's username and e-mail address (please send it from the e-mail address we have on file) and most importantly the error message that you are receiving when you try and login.

As a side-note, be sure you have JavaScript and Cookies enabled when trying to login.

e. I never received my password e-mail. What do I do?

Please note that many free e-mail providers such as Hotmail may "flag" these e-mails as SPAM (or "Junk") -- before filling out a second request, be sure to check your appropriate junk folder(s) for the message. It is also a good idea to add "@cedega.com" to your e-mail Safe List.

If you have not yet received your password e-mail, you may re-send the password reset request by submitting a Password Reset request.

You will need to enter your username (if you remember it), OR your e-mail address you used when you signed up initially. By submitting this form, you will receive an e-mail containing the account's username and a new "temporary" password which you may only use once to login to the account, at which point you will have to set a new password.